Tāmaki Paenga Hira: Tui tui hono tangata, whenua me te moana.
Auckland War Memorial Museum: Connecting through sharing stories of people, lands and seas
Auckland Museum is a much-loved culture and heritage organisation at the heart of Auckland's identity, committed to outstanding management of its world-class collections, developing and sharing engaging content through its galleries, exhibition, events, educational programmes and the permanent and volunteer staff who tell the Museum's stories. We are Auckland's home of commemoration as well as the country’s oldest research institution and a major tourist destination.
Job Description
Mō te tūranga | About the role
Permanent | Full time, 40 hours per week. Tuesday to Saturday.
Reporting to the Manager, Volunteer Services this role is one of two Coordinators supporting the Volunteer Services team.
The two Volunteer Service Coordinators work collaboratively to provide continuity of service and shared knowledge across the operating week, reducing reliance on any one individual and ensuring effective handover and coverage. This position works Tuesday to Saturday, with some flexibility required within that framework.
This role coordinates scheduling and service delivery for this large and diverse public-facing volunteer workforce, working closely with the Manager Volunteer Services and the Commercial and Visitor Services teams. The Coordinators support the recruitment, onboarding, training and ongoing engagement of Guides and Information Desk volunteers and provide operational support to volunteers as issues arise. They also support departments across the Museum with the recruitment and onboarding of between 80 and 100 volunteers and interns working in other areas of the organisation.
Key responsibilities include:
Coordinating rosters and daily service delivery for more than 160 Guides and Information Desk volunteers.
Building strong volunteer relationships and supporting engagement, development and wellbeing.
Coordinating volunteer recruitment, onboarding, induction and training.
Resolving day-to-day issues to maintain volunteer services across the Museum’s seven-day operation.
Coordinating tour bookings and volunteer coverage with Museum teams.
Maintaining accurate, current and accessible volunteer systems and records.
Reviewing reports and trends to improve Volunteer Services systems and processes.
Supporting volunteer and intern recruitment and onboarding across the Museum.
Desired Skills and Experience
Ō pūmanawa | What you will bring
Experience working with volunteers or in a people-focused service, visitor, community or coordination role.
Ability to manage competing priorities, changing schedules and operational demands.
Strong relationship-building skills and confidence working with diverse people.
Excellent organisation, attention to detail and proactive problem-solving.
Confidence using databases, scheduling systems and digital communication tools.
Clear, respectful written and verbal communication skills.
Sound judgement, discretion and confidence working independently and escalating issues appropriately.
A collaborative, service-focused approach with volunteers, visitors and colleagues.
As a bicultural organisation, we are looking for someone who demonstrates cultural awareness and understands the principles of Te Tiriti o Waitangi and the Museum’s role within Auckland’s cultural landscape.
Ngā āhuatanga kei a mātou | What we offer
Flexible work arrangements to enhance your work and home life.
Availability to purchase additional annual leave
An award-winning wellbeing programme including free membership with Boost app and My Everyday Wellbeing.
An active social club which is part of the fabric of Museum life
Life insurance from your first day and discounted Health Insurance
Free museum membership and other staff discounts
Discounted onsite parking
Accredited by Rainbow Tick
Check out our benefits page to find out more about why we love working here.
Tono mai i tēnei rā! | Apply today!
Closing Date: 26 October 2026. We may commence interviews prior to the closing date of the advert.
You must be eligible to work in New Zealand to apply for this position. Please view the position description here or select the apply button to view it if you are using Seek.
Auckland Museum offers a rich and fulfilling work life where we embrace diversity and nurture our bicultural capability as demonstrated in our Teu le Vā and He Korahi Māori strategies. We also offer a range of great benefits such as flexible work and leave and an award-winning wellbeing programme.
This is a fantastic opportunity to contribute to the Volunteer Services function of one of Aotearoa New Zealand’s most significant cultural institutions.
He Oranga Tangata ka ao
Enriching lives. Inspiring discoveries
